Privacy Policy

Overview

Forra Consulting ("Forra", "we", "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains what personal data we collect, why we collect it, and how we handle it.

This policy applies to all personal data collected through forraconsulting.com and any direct communications with Forra. By using our website or contacting us, you agree to the terms of this policy.

Data we collect

We collect personal data in the following ways:

• Contact form submissions — name, company, email address, phone number, and message content when you submit an enquiry through our website.
• Email and phone communications — correspondence you send to us directly, including email exchanges and call logs.
• Website usage data — anonymous analytics data including pages visited, time on site, and browser type, collected via cookies (see Cookies section below).
• Client engagement data — information necessary to deliver our services, including identification documents, employment records, and company registration details provided during the course of an engagement.

We do not collect sensitive personal data (such as health information, political opinions, or biometric data) unless strictly required by a specific service engagement and with your explicit consent.

How we use your data

We use the personal data we collect for the following purposes:

• Responding to enquiries submitted through our contact form or by email
• Delivering the professional services you have engaged Forra to perform
• Complying with legal and regulatory obligations in Vietnam and other applicable jurisdictions
• Sending relevant service updates or insights, where you have consented to receive these
• Improving our website and services through anonymous usage analytics

We do not use your data for automated decision-making or profiling. We do not sell your data to third parties.

Sharing your data

Forra does not sell or rent personal data to any third party. We may share data in the following limited circumstances:

• Vietnamese authorities — when required by law, including submissions to MoLISA, the Department of Planning and Investment, the General Department of Taxation, or the Immigration Department as part of a service engagement.
• Service partners — trusted third-party providers who assist us in delivering services (e.g. accounting software, document management), subject to confidentiality obligations.
• Professional advisors — lawyers, auditors, or compliance consultants engaged by Forra, bound by professional confidentiality.
• Legal requirements — when disclosure is required by court order or applicable law.

Data retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are:

• Enquiry data (contact form submissions not leading to an engagement) — 12 months
• Client engagement data — 7 years from the end of the engagement, in line with Vietnamese accounting and tax record requirements
• Email correspondence — 3 years from last contact
• Website analytics data — anonymised and retained indefinitely

After the applicable retention period, personal data is securely deleted or anonymised.

Your rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request that inaccurate or incomplete data is corrected
• Deletion — request deletion of your data, subject to legal retention obligations
• Objection — object to the processing of your data for marketing purposes
• Portability — request your data in a structured, machine-readable format

To exercise any of these rights, contact us at contact@forraconsulting.com. We will respond within 30 days.

Cookies

Our website uses cookies to improve your browsing experience and to collect anonymous usage analytics. We use the following types of cookies:

• Essential cookies — required for the website to function correctly. These cannot be disabled.
• Analytics cookies — used to understand how visitors interact with our site (e.g. Google Analytics). These are anonymised and do not identify individual users.

You can control or disable non-essential cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the website.

Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), restricted access controls, and regular security reviews.

No method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Email: contact@forraconsulting.com
• Phone: +84 28 1234 5678
• Office hours: Monday to Friday, 8:30 am – 5:30 pm GMT+7

We may update this Privacy Policy from time to time. The date of the most recent revision is shown at the top of this page. Continued use of our website after an update constitutes acceptance of the revised policy.